Last week I had the opportunity to speak to a group of investment executives in California. One of my mentors, Doug Wood, attended the meeting. Doug has 40 years of experience in the investment industry, and is a legend in the investment wholesaling business. He is a master salesperson, manager, trainer, and entrepreneur. He started out as a speech and drama teacher, and he has always been a stickler for making exceptional presentations. After every presentation he provides me, (or any of the hundreds of other salespeople he has trained) with critique and guidance on how to improve my presentation. One thing I love about Doug is that he always tells me the truth. As a sales trainer and professional speaker, this is invaluable!One thing I have learned from Doug is that the biggest part of selling is listening. All other things being equal, the salesperson that listens best is the one who gets the sale, and in the most effective sales presentations, professional salespeople listen 60 to 80% of the time. If we truly follow this guideline then we need to make sure we choose our words carefully.Selling is a profession of numbers and averages, and we want to be certain we have all of the odds in our favor. This includes everything, including our attire, sales materials, presentation and closing technique, service, and even the words we choose to use in our presentations. Years ago I heard of a study conducted at Yale University over a 30 year period of time which yielded a list of the twelve most persuasive words in the English Language. These words are as follows:You, Money, Save, New, Results,Discovery, Easy,Help, Safety, Proven, Guarantee, HaveWhen we construct our sales presentations, we pay attention to their structure. For example, we want to start off with the challenge or problems that the prospect faces, then a description of how our product of service provides a solution, and close with a strong call to action. However, this is not enough. Everything is important, including personal appearance, sales and collateral materials, how we position ourselves in the

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